SMS Messaging Program

1. Program description

Harbor is a practice-management platform, including an AI receptionist, used by independent therapy practices in the United States. The platform is operated by Harbor Office, Inc.

Each participating practice is its own A2P 10DLC brand. Harbor registers the brand and the campaign on the practice’s behalf using the practice’s own legal entity name, EIN or sole-proprietor details, and business address. Harbor Office, Inc. is not the registered brand for a practice’s messaging; the practice is, and messages to that practice’s patients are sent from that practice’s own number.

Messages are transactional and sent to patients of the participating practice. They include appointment confirmations, appointment reminders, intake form delivery links, waitlist offers, and basic scheduling correspondence.

2. How patients opt in

Patients opt in by affirmatively agreeing to appointment-related SMS. Merely providing a phone number is not itself that agreement. A practice can record the choice through the following channels:

• Phone call: When a patient calls a Harbor practice and schedules an appointment with the practice's AI receptionist, the receptionist verbally collects the patient's mobile number and states: “Would you like us to send appointment confirmations and reminders by text? Message frequency varies. Standard message and data rates may apply, you can text STOP at any time to opt out or HELP for help, and our policy is at harbor office dot A I slash S M S.” (The policy address is spoken phonetically because the patient is on a phone call; it resolves to this page.)
• Intake form: When a patient completes a Harbor intake form, the form contains an explicit checkbox: “I agree to receive appointment-related SMS messages from this practice. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help.”
• In person at the practice: When a patient gives the practice their phone number and signs the practice's standard intake paperwork, which includes the SMS consent language above.

The participating practice is responsible for obtaining and recording the patient’s choice, including the number, scope, method, and date. Harbor uses recorded communication preferences and suppression controls. Agreeing to treatment or receiving a privacy notice does not automatically opt a patient into texts. Consent to texts is not a condition of purchasing services; ask the practice for another communication method.

3. Message types and samples

Examples of messages we send:

• Confirmation: “Hi Alex, your appointment with Dr. Smith is confirmed for Tue Apr 14 at 2:00pm. Reply STOP to opt out.”
• Reminder: “Reminder: appointment with Dr. Smith tomorrow at 2:00pm. Reply C to confirm or R to reschedule. Reply STOP to opt out.”
• Intake delivery: “Hi Alex, please complete your intake forms before your appointment: https://harboroffice.ai/intake/abc123 . Reply STOP to opt out.”

4. Message frequency

Message frequency varies by practice and patient activity. An appointment cycle may include a confirmation, reminder, intake link, and follow-up. Patients on a waitlist may receive additional offer messages.

5. Cost

Standard message and data rates may apply.

6. How to opt out

Reply STOP to any message to immediately opt out of further program SMS messages from that practice. You may receive a final confirmation message. Contact the practice directly to cancel or reschedule an appointment; STOP changes messaging preferences and does not itself cancel an appointment. Further program messages require that you opt back in.

Reply HELP at any time to receive help. You may also email chance@harboroffice.ai for assistance.

7. Privacy and data sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support customer service or security is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See our Privacy Policy and Terms of Service for full details.

8. Contact

Harbor Office, Inc.
Email: chance@harboroffice.ai
Website: harboroffice.ai